Customers will pay a euro more. The O2 Digital Bonus is declining
The O2 Digital Bonus is declining. The reason is the continuing rise in prices in the Slovak economy and the sharp rise in energy costs, which are necessary for the operation of mobile networks.
Last May, the O2 operator increased the prices of services by 2 euros per month. Customers could have avoided this increase by activating the Digital Bonus, which was 2 euros. This means that their price increase has not been affected. Digitization brings greater convenience, simplification of operations and also has its ecological spirit. We addressed this topic in more detail in the article O2 Digital Bonus: Rewards Customers for Digital Behavior.
The bonus is reduced from € 2 to € 1
The operator has now announced in a press release that it is adjusting the amount of the digital bonus to € 1. This means that those who use it will now pay a euro more for their invoices. For those who do not use the digital bonus, nothing changes.
“O2 customers have been able to reduce the amount of their invoices by 2 euros since the summer of 2020, regardless of the price level at which they used their services. The Digital Bonus, which motivated customers to behave digitally, serves to reduce invoices in this way. We are extremely pleased that we have strengthened our customers’ perception of the benefits of environmental behavior with this form of reward, and have also pointed out the benefits of the digital age, in which we are no longer forced to turn our homes into warehouses of price lists or accounting documents. With this step, we as a company also saved a lot of paper, which we regularly exchanged with customers. At the same time, however, we are aware that the benefits of digitality associated with saving one component of costs cannot fully replace the rise in prices of goods and services in Slovakia, which we have witnessed in recent years. This is reflected, for example, in the dramatic increase in energy prices, which are essential for the operation of mobile networks and make up a significant part of an operator’s costs. In order to be able not only to maintain the quality of the services provided, but also their further qualitative development, we had to reduce the amount of the Digital Bonus. The good news is that we will continue to motivate customers to behave digitally and environmentally, and we have decided to continue to maintain the Digital Bonus. ”
Igor Tóth, CEO of O2
The O2 Digital Bonus is changing
It is still true that the Digital Bonus will be available to all customers who meet the three requirements of digital behavior:
- activate the electronic (digital) form of the invoice (without sending it by post in paper form)
- invoices will be paid digitally (by direct debit, bank transfer, via the app or the My O2 website
- activate the Digital box, the mailbox of all useful documents in the My O2 application or in the My O2 web version
All three services are free. The adjustment of the amount of the digital bonus will be reflected gradually according to the billing period of a specific customer, but not earlier than in the billing period from 22 February, with customers noticing the difference in invoices arriving at the end of March and during April.
| If you have a billing period | The Digital Bous will change | You will receive an increased invoice by 1 € |
| from the 22nd to the 21st day of the month | 22.2.2022 | po 21.3.2022 |
| from the 1st to the 30th – 31st of the month | 1.3.2022 | po 31.3.2022 |
| from the 8th to the 7th day of the month | 8.3.2022 | po 7.4.2022 |
Our tip
O2 covered other areas with a 4G signal. The operator kept the promises he made
