There are more and more possibilities for potentially dissatisfied players to complain and return the Cyberpunk 2077. This offer has now been extended to physical copies for which it was previously possible to request a refund, but now the instructions are more specific. CD Projekt has already started contacting customers who have previously approached it. He will do so in waves.
Anyone who wishes to return the box game and has failed in another way, for example, should contact the studio at email@example.com. You must have some proof of payment. The authors promised to return the money from their own resources if necessary. That is, if the game cannot be returned directly through the store where the customer bought it. However, it is necessary to contact the team by email by Monday, December 21st.
After this deadline expires, the CD Project will take the next step and describe the future process. It will definitely be interesting to see how many people will take advantage of this offer, what financial damage it will represent for CD Projekt directly and how the stock market will react to this development and what it will do with the company’s value. Even during the last call with investors, it was clear that they are relatively nervous about returning money to customers.
Abroad, according to the latest reports, complaints about boxed versions of large chains such as Best Buy, which hesitated a few days ago, are already handling positively. In the case of digital copies for Xbox and PlayStation, it is of course possible to request a refund on the special pages of the console manufacturers, as we wrote yesterday. Both companies have already promised to accept these claims without further conditions beyond their standard rules and to allow a digital copy to be returned to all players who request it.
However, it is also worth mentioning that new patches for Cybepunk 2077 were released at night. Update 1.05 is already available on Xbox and PlayStation. The PC version is coming soon. The complete list of fixes, changes and news it brings can be found on the official website. It’s a really long list, while fixing classic bugs, fixing bugs in gameplay, graphics, interface, performance and stability. On the consoles, for example, it can improve the sharpness of the image even when chromatic aberration and film grain are switched on. And the game settings should no longer be reset to default.
The culmination of a weekly dispute over whether the Cyberpunk 2077 is in adequate condition, especially on the slowest basic consoles of the old generation. As we wrote earlier, the authors were criticized for not intentionally providing timely review codes for the PS4 and Xbox One, and the first reviews from the consoles did not appear until after the game was released. Customers also complain that the authors did not give them a realistic idea of what to expect from the graphics on the consoles. The problem, however, is not only the form of the game itself, but above all its mistakes and framerate. The CD Project also faces criticism for not presenting the PS4 and Xbox One versions alone.
“We underestimated the scale and complexity of the problems, ignoring the signals that the game needed more time.”
The authors themselves later acknowledged these allegations, underestimating the extent of the problems on the old consoles and not paying enough attention to them. “We underestimated the scale and complexity of the problems, ignoring the signals that the game needs more time to tune in to the basic old consoles,” said Adam Kiciński, the company’s boss. “It was a bad attitude and against our business philosophy. In addition, during the campaign we showed the game mostly on a PC, “he added. According to him, this led to a loss of trust and reputation, which they had long built. Therefore, the first steps of the study will lead to their acquisition. “We really hope that our efforts will restore the trust we have lost,” he added.