Sony has responded, but that’s not good news for PlayStation 5 fans.
While some lucky gamers can already get started with the PlayStation 5, other gamers still have to wait until they get their coveted console delivered. Perhaps they would also be wise to wait a while before buying the new DualSense controller, because there are problems. Sony’s solution doesn’t bode well for PlayStation 5 fans.
More and more problems with PlayStation 5 DualSense controller
More and more users report problems with the DualSense controller for the PlayStation 5. The controller, which is praised for its haptic feedback, turns out to be ridiculously fast (within 50 hours of gaming). Unfortunately, it is precisely the haptic feedback function that is lost. In this way, the special controller becomes a regular controller and that spoils the fun according to many gamers.
Sony has a solution for the PlayStation 5 controller, but …
Of course, complainants at Sony have raised the alarm and confirm the problems. There is some uncertainty as to whether Sony already knew about the problems when testing the PlayStation 5 with the DualSense controller, but it is clear that the problem is now known. Unfortunately for the affected players, it is a hardware problem. Gamers describe it as if the resistance for the haptic feedback breaks. Sony does not want to confirm whether that is correct, but their solution seems to support that suspicion. Sony asks those affected to return the controller. Including the back and forth transmission, the gamers seem to easily lose their DualSense controller for 15 to 20 days. Little consolation is that Sony does bear the shipping costs.
What should you do if you have problems with the controller?
The controller seems to be repairing as you can see in the teardown video below.
However, there is a risk here, because Sony warns that you will break the warranty if you open the DualSense controller. The correct way is therefore to contact the Sony helpdesk. They will ask you for proof of purchase. So if you find or have found the new controller under the Christmas tree, it is wise to ask for the coupon from Santa. Fortunately, you don’t have to return your entire set-up, so while you wait for repair you can already make sure that you enjoy it optimally.