problems with Banking app (June 7, 2021)

The ING bank is struggling with problems related to internet banking. Users face problems not only via the website, but also via the Mobile Banking app.

Problems with ING

ING has been struggling with problems with the Mobile Banking app and Mijn ING since Monday afternoon. Users of the mobile app cannot log in and transfer amounts are also not possible, for example, because it is not possible to log in to Mijn ING. When logging in you will see that your PIN code is incorrect or that your fingerprint cannot be recognized.

The outage started around lunchtime and is still ongoing. According to ING, customer service is also less accessible due to the malfunction. We are working hard to solve the problem, but it is not yet known when it will be solved. The bank apologizes for the inconvenience.