This is how you can keep your money

Anyone who concludes a contract for landline internet opts for maximum data speed. This is rarely achieved in everyday life, but the full price is still paid. Consumers will soon be able to easily reduce payments.

Fixed line internet: only pay for what arrives at home

The new version of the Telecommunications Act (TKG) provides for improvements for consumers. One of them is the possibility of defending yourself more easily if the Internet provider does not perform as promised. Anyone who can only achieve part of the internet speed booked in the contract can reduce the monthly payments.

This has been possible for a long time, but it usually meant immense effort to assert yourself against providers. The new Telecommunications Act is now in force. By means of a speed test, consumers now have a basis for payment reductions.

Specifically, this means that “in the event of significant, continuous or regularly recurring deviations” from the speed agreed in the contract, the monthly payments by the customer may be reduced even terminate without notice can (source: Federal Network Agency).

The condition: Consumers have to prove their dissatisfaction. In order to ensure that the guaranteed download and upload speeds are actually not achieved, the Federal Network Agency submits www.breitbandmess.de an app available. Your results decide.

But there is a catch: The Measurement via app is not yet ready. Measurements with the laptop version via LAN connection are decisive. But according to the current plan, the Federal Network Agency’s app will not be available until mid-December. So you have to be patient for a few days after the TKG amendment comes into effect.

TKG amendment makes a clear announcement to providers

Affected customers can reduce their payments as much as Distance between promised and actually achieved speed amounts to. If you only reach 50 Mbit / s in a download tariff with 100 Mbit / s, you can also reduce your payments by half. The decisive factor is how much internet speed arrives in the house or apartment – what is lost in the WLAN network is not down to the provider.

in the Video let’s show how you can improve your WiFi network:

The law change is enter into force on December 1, 2021. As soon as the app measurement from the Federal Network Agency is available, customers can refer to their Internet provider. The new regulation only applies to landline internet connections, not to mobile communications.