Whatsapp error? This is what you should do

Are you experiencing a malfunction with the popular messaging app WhatsApp, but you don’t know what to do? In this article we explain how you can check whether the problem can be solved at home, or whether WhatsApp should look for the cause of the malfunction.

How do I know for sure that I have a WhatsApp malfunction?

The popular messaging app WhatsApp is often down. With nearly ten million users of the app every day, it’s no wonder that data centers are occasionally overloaded. For example, WhatsApp was down for hours recently and it was even the front page news at the time. Unfortunately, the messaging app is down more often. Are you curious if that is also the case? Or do you think it might be your own iPhone or WiFi connection? Check on this page whether you have a malfunction at all and find out what you can do.

One check mark, two check mark or blue check mark

If your sent message on WhatsApp shows one tick, two ticks or two blue ticks, there is not much to worry about. The former means that your message has been sent, but the recipient of your app hasn’t got it in yet. This may be because he/she does not have internet or may be experiencing a malfunction. Two check marks mean that your message has been received, and two blue check marks mean that the recipient has also read your message. The latter can be turned off if you don’t want your friends to see that you’ve read their posts.

If the app shows one tick, two ticks or two blue ticks, basically everything is good on your side of WhatsApp. In the group app there is even an extra function: Here you can see who has already received it and even who has read it via the info button of the message.

The infamous loading icon on WhatsApp

If your messages get stuck on the loading icon, then there is ‘something’ wrong, but it does not necessarily mean that there is a malfunction. The loading icon resembles a clock. You can see an example of this in the image above. The first thing to do is make sure you have an active internet connection. This can be found under ‘Settings’. For this you must either have a WiFi connection or be connected to the mobile network. If you want to check this, it is useful to check with another app on your iPhone whether your internet is working.

Does another app work? Then the problem lies with WhatsApp. Facebook and Instagram, which belong to the same company, may also be out. If these don’t load either, you know the problem is with the parent company of this social media. It is also possible to view the Twitter or WhatsApp website to find out whether more people are experiencing a malfunction.

AlleStoringen.nl helps you out!

It is even easier to check whether there is a malfunction with WhatsApp via Allestoringen.nl. This is where users report all their problems with the app. So on this website you can check whether your problem is unique, or whether more people are experiencing it. Here we also find a timeline of the reported malfunctions, so that you can see how long the problem has been going on. Allestoringen.nl also has a detailed map. You can then see whether the outage is worldwide or only in your city.

WhatsApp usually fixes its major malfunctions within half an hour to an hour. If you want sooner than that app with your best friend, try an alternative messaging app like Telegram or Signal. They say that they handle your data much better than WhatsApp. The iPhone also has another useful feature as an alternative to the app† If you click on the green telephone icon you can instead of talking via text, in real time consult with each other through the speaker of your iPhone.