The French administration will test AI to answer user questions
Respond more quickly and efficiently to users of public services thanks to artificial intelligence (AI): this is the objective of the government which will launch a six-month experiment at the start of the school year in September.
“AI will inevitably transform the interactions between users and administrations”told AFP the entourage of the Minister of Public Transformation Stanislas Guerini. “The administration must not submit, it must appropriate” AI and “transform so that it meets the expectations of agents and users”.
Hence this experiment, which will train three generative AI models (ChatGPT, LLaMA and the French Bloom) to answer users’ questions, before a hypothetical generalization to the entire administration in 2024. “Content generation models will inevitably make mistakes, we will have to train them little by little, perfect them, to have the most precise answer possible”explains the ministry.
Each answer will be subject to the control of an agent of the administration before being communicated to the user. To carry out this experiment, the government hopes to find 200 volunteer agents. AI is an aid for civil servants and not a substitute that would make it possible to cut the workforce, insists the government.
“The idea is not to shake up morals”still seeks to reassure the Ministry of Public Transformation, stressing that AI is already used at Pôle emploi or in the tax administration, for applications other than the relationship with users.
Given the confidentiality of certain data exchanged by citizens with the administration, the experiment should finally make it possible to remove the problems posed by AI in terms of regulation and protection of personal data. It will therefore be carried out in partnership with the CNIL, the French data protection policeman, and the national coordinator for AI, Guillaume Avrin.
