Telecom: Some services will not work for customers during the weekend. Which and when?

The Slovak mobile operator Telekom will have a partial outage of some services next weekend. The well-known operator is constantly trying to improve the services provided, which is why we can expect restrictions during the weekend due to the replacement of IT systems.

When can we expect downtime?

The operator focuses on the hours, which according to statistics from the whole week are the least used and have the least possible impact on customer service. Service restrictions will be as follows:

Mobile packages and prepaid cards

From Friday 15.10.2021 22:00 to Sunday 17.10.2021 06:00 it will not be possible to make changes to settings for services:

• call forwarding
• call and SMS barring
• roaming call barring
• call waiting
• enabling or disabling the CLIR, CLIP service

From Friday 15.10.2021 22:00 to Sunday 17.10.2001 10:00 the following services will not be available:

• SIM card replacement, activation of a new flat rate or prepaid card
• reconnection of the SIM card after its disconnection (eg due to non-payment of the invoice)

From Saturday 16.10.2021 20:00 to Sunday 17.10. 2021 06:00:

• VoLTE service will not work (4G calls)

Restrictions on mobile services

On Sunday 17.10.2021 from 01:00 to 03:00:

• customers can register reduced availability of incoming calls or SMS, MMS, ie they may appear unavailable (as if the phone is switched off). At this time, we recommend using data calls and messaging via applications (e.g. Viber, Messenger, WhatsApp, Skype)
• Outgoing calls, SMS and MMS to other operators’ networks as well as emergency calls will be unrestricted

It is possible that after 3:00 the reception of calls, SMS and MMS will be unavailable. Telekom therefore recommends customers to switch flight mode on and off in this case. If this option does not help, another alternative is to restart the mobile phone.

How will other services do during the restrictions?

During the entire outage, it will be possible to continue to use other mobile services, such as telephony and data use (with the exception of Sunday, October 17, from 1:00 to 3:00. available similarly, as well as the ability to top up credit.

Fixed services, such as calls to a landline that is redirected to a mobile number, will be impossible to use only during Sunday restrictions from 1:00 to 3:00.

Other fixed services, such as the Internet or TV, will operate at all times without any restrictions.