Sky reports hacker attack: Pay-TV customers should know that now

Pay-TV provider Sky has fallen victim to a hacker attack. Attackers have gained access to a “limited number” of Sky customer accounts, the company said. Subsequently, some new subscriptions were probably bought. Sky’s communication is criticized.

Sky hacked: Attackers had access to accounts

According to Sky, it has become the victim of a cyber attack in which Attackers have gained access to accounts. Sky itself speaks of a “limited number” of customers. Some, but not all, of those affected have been informed of this by email and their account has been given a temporary password for security reasons. To change the password, an activation code sent by post is required (source: Sky Community).

According to Sky, it “cannot be ruled out” that the attack also included those stored in the profile personal data disclosed “for a short time”. became. However, the full bank details were never accessed. Sky only shows this incomplete in the profile, only the last five digits are visible.

According to the pay-TV provider, some of the affected customers made subscriptions. The attackers therefore partially used the access to take out additional paid subscriptions to Sky. Sky does not answer in the message what is happening with these subscriptions and whether customers have already been debited.

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Criticism of communication from Sky

Sky’s statement leaves some customers with questions. Among other things, it is criticized why the incident only made public upon request from customers would. The attack is said to have taken place before January 21, 2023. There is no reference to the incident on the company’s website or in the press area.

According to Sky, it can also until January 27, 2023 It will take a long time before everyone affected is actually informed about the attack by email, which is also criticized.