SignalConso launches its iOS/Android app and has recorded 500,000 consumer reports
Around 500,000 reports have been made by consumers on the DGCCRF’s SignalConso platform since 2020, 43% of which relate to e-commerce, the government announced.
The platform, now available via an application on iOS And android, has been used by more than 320,000 consumers, announced Olivia Grégoire, Minister Delegate for SMEs and Trade. The service allows consumers to quickly contact a professional with a problem (delivery, misleading promise, contract, etc.) and find out about their rights.
“Over the last 12 months, 195,000 reports have been filed, including 75,000 for online purchases, 23,000 for in-store purchases, 18,000 for renovation work and 14,000 concerning travel and leisure”also details a press release from the Ministry of the Economy. “More than 43% of reports concern websites: product quality, delivery times, warranty, withdrawal or refund conditions, lack of legal notices, etc.”he adds.
“Most companies take into account what is reported and correct”said Sarah Lacoche, the new Director General of the Directorate General for Competition and Fraud Control.
SignalConso allows DGCCRF agents to better target their investigations and controls, in particular by facilitating the identification of professionals who are the subject of many reports or emerging problems.
