Problems with telephoning and internet (11/21/2022)
With o2 you can get access to DSL Internet as well as landline and mobile telephony. Although o2 is one of the largest providers in Germany, the provider is not spared from temporary disruptions. Reception and connection problems can occur regionally or across the whole of Germany. There are currently more and more disruptions in the o2 network being reported.
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Note: Current disruptions today (November 21, 2022): Telephone calls not possible
If you are experiencing difficulties with your o2 connection, you are not alone. Like last Thursday, o2 users are currently reporting problems again. Calls and telephone calls are particularly affected. o2 customers report calls that simply break off or cannot be set up at all. Even the Internet at home is not available for some customers. Mobile data will continue to work as usual for some users. Internet failures are also reported at home. So can you not on the phone, this is not due to your device or incorrect settings, but to a widespread disruption at o2. Officially, it is not yet known where the problem lies and how long the telephony problems will last. According to the o2 status check, there are no known problems or national disruptions.
Last Thursday, a fault on the voice transmission server was responsible for the outages. It is not yet known whether the new problems are related to this again. In the past week, the network should laut o2 statement have been stabilized.
What to do in the event of an o2 malfunction?
Users report that the smartphone receives a network, but surfing is not possible. For some users, the reception is also very bad at times and only one bar is displayed.
In the provider’s web portal, you can check faults using the o2 live check. Enter your zip code or city in the appropriate field. As a result, you get an overview of the current functionality of the o2 networks. You can also see here whether and in what quality LTE is available at the selected location. You can also check whether scheduled work is pending that could cause a network disruption. Here one should keep in mind that new disturbances at o2 could be displayed with a delay. The data is updated every 30 minutes.
- If you experience problems surfing the web or making phone calls via o2, we recommend taking a look at the official Twitter account of the provider.
- Larger, area-wide disruptions are communicated via this.
- Of course you can also contact us via the o2 hotline.
- An overview of Germany-wide restrictions on o2 can be found in o2 help forum.
- Alternatively, take a look at the official o2 help page on Facebook.
- Here, too, you will be informed if a fault is known at o2.
- As a rule, the probable duration of the disruption is also given here.
- If there is a major o2 disruption, you have little choice but to wait until it is fixed.
Disturbance at o2? You can do that
If there is nothing to be read about o2 problems on the official channels, take a look at the offer from allertoerungen.de. This is where reports from affected o2 customers who also notice problems are collected, be it in the fixed network, DSL or mobile communications. If there are more complaints about a poor connection with the provider at a certain time, it can also be assumed that there is a larger problem that you cannot fix yourself.
If you notice a problem with the Internet connection on the PC or smartphone, it often helps to unplug the router or simply restart the smartphone. Also checks that all cables are correctly connected and that the Internet has been correctly configured on the device in question. Disturbances and reception problems can also have various causes with o2. For example, it may be that only one cable was accidentally damaged during construction work. In addition, there may have been a defect in one of o2’s receiving stations, which is responsible for the current disruption.
The o2 fault service can be reached via chat or personally on site:
If you think everything is set up correctly, we recommend contacting o2 support directly:
- Fault hotline: 0800-5251378 (free of charge)
- o2 fault hotline: 0179-55222 (free with o2 mobile or DSL connection)
- o2 fault hotline: 0800-5522211 (free of charge)
Original article 1 September 2014, last updated 22/02/2017
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