Is there something wrong? Contact Apple Help Desk
Is your iPhone, iPad, Apple ID or Apple Music not working? You can then contact Apple’s helpdesk: Apple Support. In this article you can read when, why and how to approach this customer service.
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Apple Helpdesk (or Apple Support) is the name of Apple customer service. If you have any problems (any) with your iPhone or other Apple products, you can contact us here. Problems regarding software, firmware and Apple services can also be solved with the helpdesk of Apple.
Of course iPhoned.nl has also selected a lot of tips and solutions for your problems. You can enter the words surrounding your problem in our search bar at the top right! Is your problem not listed? Then Apple help desk is a good option to try. In this article we explain how this customer service contacts you.
Apple’s helpdesk can help you in several ways: through direct customer service assistance, frequently asked questions (FAQ), and through a forum.
Apple help desk: frequently asked questions
For common problems, Apple has a large FAQ page. Here you search for your question in one of the many categories and the answer is already ready. These categories are, for example, Apple products or Apple’s services. If your question is not listed, you have two options: customer service or the forum. Unfortunately, the FAQ page is not complete and there are sometimes more unique issues.
Talk to a human at Apple helpdesk or on the forum
Can’t find the answer or solution you were looking for in the frequently asked questions? Then you need to contact Apple customer service. Choose this option to talk to someone. If you go down on this page you can contact someone by phone at the Apple helpdesk. These people just speak Dutch. You can also send an email or chat with someone.
The very last option is for the problems that seem to be somewhat unique that even customer service can’t handle. If you think your problem is one of a kind, visit this forum. Here are all kinds of Apple enthusiasts who know Apple products and services inside out. Sometimes the developers of the products themselves are also located here. Apple has also packed all these options into an app.
Do I still have a sufficient (product) warranty?
You get a standard 1 year warranty with the purchase of an Apple product. You can call customer service 90 days after your purchase about, for example, returning your Apple product. In the Netherlands it is legally required to provide consumers with at least 2 years of warranty. So happy.
However, this does not apply to Apple helpdesk: Apple Support. After one year, this standard warranty will expire and Apple Support will be closed for you. This is not the case if you have an Apple Care+ subscription. If you have not taken out this service, you may have to pay for your telephone assistance. So pay attention! In case of major production errors, you will automatically hear from Apple how it works. The one-year Apple helpdesk warranty does not apply to Apple services and software. This is almost always free.
You can always send us a message for free. We also have a very nice app, which also contains answers to your questions. Download the iPhoned.nl app or stay informed in another way about all Apple solutions and tips via our newsletter.
