ING expands service in mobile banking app with chat function

ING has an update ready for its mobile banking app that makes it possible for customers to chat with the bank.

Ask ING questions via chat

Thanks to an update, ING Banking has been given a new function in the Service in the app. It is a chatbot that can answer questions. It is possible that the chatbot does not know the answer. Then she will engage an employee.

1. Open the ING Banking app
2. Tap the tab Service bottom right
3. Tap the button in the middle chat
4. Ask your question to the chatbot

In addition to the chatbot, the update fixes a number of problems. Recently, the ING app was also given the option to easily and quickly share multiple expenses with Easy Split via a payment request. The app then automatically calculates the amount to be refunded per person. In addition, the bank introduced payment requests with pictures, a dark mode and an anti-peeping option for the mobile banking app. In the context of its tenth anniversary, ING shared these interesting figures. Meanwhile, the app has a particularly high score of 4.7 in the Google Play Store.

What do you think of the addition of a chat function in the ING Banking app? Let us know in the comments below this article.

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Thanks for the tip, Ronald!