Fix Apple Watch Series 5 and Watch SE with charging issues for free
Apple will repair Apple Watch Series 5 and Watch SE watches with charging issues for free. According to the company, a small proportion of users have problems with charging when low-power is on.
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Repair program for Apple Watch Series 5 and Watch SE with charging problems
Yesterday Apple released watchOS 7.3.1. This interim software update resolves an issue that prevents Apple Watches from charging when the watch is in power save mode. The problem is with the Apple Watch Series 5 (from 2019) and Apple Watch SE, which came out in late 2020.
This is how the program works
Do you suffer from this charging problem? Then you are eligible for Apple’s repair program. To use this, please contact the company’s helpdesk.
As soon as you send your Apple Watch to the repair point, it will be checked whether your watch is eligible for the program. In that case, your battery will be replaced free of charge.
Check if your Apple Watch is eligible
Not sure if your Apple watch is affected by this problem? You can check this by switching on the energy saving mode of your watch, or wait until the battery percentage is at 1 percent. In that case, the power save mode is automatically activated. Then place your Apple Watch on the charger and wait up to 30 minutes. If the watch is not being charged, you can contact Apple.
According to Apple, the problems affect a small number of users of the Watch Series 5 and Watch SE. According to the company, it is important to update to watchOS 7.3.1 as soon as possible, because then the problems can be avoided. As soon as an Apple Watch suffers from the charging problems, it must be repaired.
About the power save mode
The power save mode ensures that your Apple Watch lasts longer because it uses practically no power. This is because the watch then only shows the time. All other functions are switched off when you activate the power saving mode. You can turn on the power save mode via the control panel. Then tap the battery percentage and slide the Power Saver switch.
