UNIQA modernizes: You can arrange insurance online, an insurance event via a video tour

The world is currently going through difficult times. The coronary crisis is still not over and insurance companies must also respond to the current situation. UNIQA strives to implement as many processes as possible remotely and contactlessly. Clients can report all damages from the comfort of home or directly from the site of the event online on the website https://skody.uniqa.sk/.

Take out insurance online, you don’t have to go anywhere

The site has an improved online damage registration form, which is adapted for all types of devices – including smartphones. It allows clients access 24 hours a day. After reporting and registering the damage, the client can conveniently monitor it, or attach all the necessary documents online. Some simple damages can be resolved in a very short time and within a few days the customer can have money in their account.

“In this way, we enable the client to register the damage, settle it and also receive compensation in a few simple steps. The time of solving the damage was thus reduced from days to minutes, maximum hours.”

Rastislav Havran, Member of the UNIQA Board of Operations and Operations

It is also possible to arrange an insurance event by means of a video inspection

UNIQA was one of the first on the market to launch video inspections, which make it easier and faster to handle an insurance claim in times of crisis. The UNIQA technician will contact the client via a special application and the damage will be viewed via video. At the moment, it is possible to use the video tour in the case of liquidation of standard damages from real estate and household insurance and, from October, also in the case of motor vehicles.

“We started using video tours for standard property damage, but due to the success of the process, we extended them to damage to motor vehicles.”

Rastislav Havran, Member of the UNIQA Board of Operations and Operations

How does it work:

• The UNIQA technician contacts the customer and arranges an inspection time with him. He then receives a link via SMS or e-mail, which he clicks on at a specified time and logs in to the application. The transfer from the point of damage, which is filmed by the client, is started.
• The technician gives the client instructions about the specific shots he needs for documentation. Details regarding the circumstances of the damage will also be specified during the video transmission.
• Data from the video inspection are stored in an electronic damage file.
• Based on this documentation, the liquidator calculates the amount of insurance indemnity and informs the injured party about it. The whole process does not take more than two days.

Of course, clients still have the opportunity to conduct a tour in the standard way.

Take out remote insurance, it’s easy and fast

In the modern world, the opportunity to equip as many essentials as possible online is welcome. UNIQA is also aware of this. All processes are currently set up so that clients can take out all types of insurance remotely. They can do so on the website www.uniqa.sk or in cooperation with an insurance intermediary.

“As it is during this crisis, people are thinking more intensively about ensuring life and health, we have decided to make the whole process of taking out life insurance for clients even easier. Clients can take out a new risk life insurance at a distance with the possibility of accepting insurance by paying premiums, ie without the need for personal contact between the client and the insurance intermediary and without the need to sign the client. “

Rastislav Havran, Member of the UNIQA Board of Operations and Operations

If the client is interested in taking out life insurance, it is sufficient for him to contact the insurance intermediary by phone or e-mail. The trader will prepare a draft insurance contract, which they will discuss with each other, and if the client agrees with it, the final draft insurance contract will be sent to him by e-mail.

If the policyholder accepts it and pays the premium within the specified period, the contract is concluded. No additional signatures are required.

Clients also have all important risks covered in the case of COVID-19, such as death, insurance against incapacity for work, hospitalization or surgery.

Online counseling and client portal

In connection with the pandemic, the insurance company set up an online counseling center for COVID-19 for life insurance clients. It includes telephone consultations with medical staff, individual online psychological counseling or an online test for COVID-19.

Clients have their contracts available in the client portal MyUNIQA. They can change their contact details, monitor payments made, pay for insurance online or extend insurance, or set up electronic communication.

What is electronic communication and how to set it up

Electronic communication upgrade of the existing function, which is extended by the possibility of registration also on the basis of the insurance contract number. Until now, this was only possible based on the client’s global number. The whole process is also automated. The main task of this solution is to change the method of communication with the insurance company from a classic letter shipment to electronic communication.

How to set up electronic communication:

• the client enters the global client number or insurance contract number
• after successful verification of the data, the client enters an e-mail address or can add his phone number
• in the next step, a verification email with a confirmation button is sent
• after verification (button click) the process is complete
• the data is set automatically for all contracts

The cyber pack will help with the pitfalls of the internet

As the number of Internet users increases, so does the number of threats lurking on a daily basis. Recently, the fear and insecurity of people caused by a pandemic has been added to them. And the attackers like to use it.

There are more and more reports of fraudulent e-shops and phishing e-mails, through which fraudsters try to access the victim’s sensitive data, such as bank account passwords. The cyberball from UNIQA can help you with this.

It is a combination of cyber risk insurance with liability insurance for all members of the household. If you are interested, you can insure online on the insurance company’s website. Cyberbalík provides protection against the pitfalls of the Internet and at the same time protects against the financial consequences of damage caused by a household member to other persons. These are the following cases:

• attacks on electronic payments
• threat to virtual identity
• damage to reputation
• risk of buying over the internet
• liability for damage

The bonus is a non-stop assistant, which is insured automatically by each insured person. He has legal advice in the form of an unlimited line of legal information and the active help of specialists in the field to solve specific problems.

For the Cyber ​​package product, UNIQA received the Gold Coin for the discovery of the year.

Voicebot will be here soon

UNIQA has long been striving for a benchmark position in the area of ​​claims settlement on the Slovak market. This is one of the reasons why NIKI’s virtual assistant, which focuses on damage, will be deployed in a few weeks. Deployment of a robotic solution with advanced artificial intelligence also fits into the UNIQA 3.0 strategy for the period 2021-2030, in accordance with which UNIQA wants to offer as many innovations and technological innovations as possible, which bring added value to the customer in particular.

With Voicebot, the client can report the damage at any time outside the operators’ working hours, while all who learns directly from him. Everything works immediately and without waiting. Thanks to artificial intelligence, he can even transcribe the whole conversation to text.