Problems can arise in any network, but with providers as large as 1&1, this often affects millions of customers. Damage, modifications or maintenance work can lead to 1&1 disruptions. GIGA tells you where there are problems today and which services are affected.

At this point we are trying to inform you about the acute problems at 1&1 and are collecting the available information. In some cases we can dare to predict how long the disruptions will last.

How to reach 1&1 customer service:

What current 1&1 faults are there?

Our table contains the difficulties in the 1&1 network over the last 7 days. Trends can also be identified in this way. The following issues are currently reported:

date Places / Areas Affected Services Reason & Status
8.6. nationwide Massive disturbances in the areas of landline & Internet, sometimes also mobile communications Reason unknown for not finding any opinion / Fixed
7.3. nationwide VoIP telephony / partly also Internet Problems in the Versatel network / Fixed

In addition to Internet access with VoIP telephony, 1&1 also offers mobile phone connections. Normal disruptions are often related to maintenance work, but difficulties can also arise if one of the networks used by 1&1 is affected. You may be able to find more information about your problem from the information sources listed below.

Where can you learn more about the problems at 1&1?

  • On the 1&1 Twitter page Current faults are also reported. Here you can check problems or follow the account to be informed promptly.
  • Also the 1&1 Facebook page inform you about disruptions.
  • If you can make a call, you can call the 1&1 hotline to find out what disruptions there are and how long they may last.
  • at allfaults you can often see before the official reports if there are any problems. This is where the messages from affected people are displayed and in the comments you can find tips or more detailed descriptions of the problems.

Usually the problems are fixed quickly. If you’re having a technical issue that hasn’t been “officially reported” then your best bet is to contact the support linked above. Before doing this, you should try to restart your device (router or mobile phone). Sometimes that can eliminate all problems.

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