You should definitely avoid this mistake

Consumer advocates are currently warning Klarna customers to be careful: Even a small amount of inattention when making payments can lead to a debt collection process. The affected customers actually did everything right – at least that’s what many believe.

Klarna is very popular as a payment provider in Germany, currently ranks second, only beaten by PayPal. The number of customers is correspondingly large – and thus the number of those who, according to consumer protection, are Be particularly careful when making payments have to. Even a small mistake can mean that you have not paid correctly (source: Federal Association of Consumers / VZBV).

Klarna: Minimally changed purpose has fatal consequences

Minimal deviations in the intended use can lead to amounts actually transferred correctly being reimbursed to customers. This is useful when you actually make a mistake.

In the everyday life of many users, however, it means that retailers fail to pay. If the intended use does not exactly match the information stored at Klarna, the Remittance initiated, never arrives at the recipient.

A debt collection company will be ready sooner than you would expect, and they will not only demand the outstanding amount. No, customers then also have to Bear the costs of the debt collection procedure. That can quickly turn into uncomfortable money.

How do the problems at Klarna come about?

Apparently the problem arises when customers don’t sign up sign by sign adhere to the specified purpose. The VZBV reports on cases in which customers added their names to the correct intended use in the assumption that this would make the assignment easier. But exactly the opposite is the case.

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Klarna explains: “Rotating numbers or manual changes to the intended use factually lead to problems with the allocation of payments. That is why we advise customers on our invoices to state the correct intended use and to refrain from collective payments, ie to pay each invoice individually “(source: PC world).

The consumer advocates also criticize that contacting Klarna hardly helps to solve the problem. The payment provider has already responded to the problems. You have one manual comparison introduced for verification, which is supposed to solve the problems in many cases. The company also recommends paying directly via the Klarna app in order to rule out such cases as much as possible.