Postbank failure – what is the cause? What can you do?

There are always restrictions in Postbank’s online banking. The probable cause is very technical and there is little that can help. But sometimes not everyone is affected.

3/28/2023:

This time it is an “announced disruption” at Postbank. From Friday 31.3. online banking will no longer work for several days. The cause is a technical conversion through which the IT system of Deutsche Bank is to be merged with that of Postbank. Like our colleagues from T-online to report, Deutsche Bank wants to save a lot of money with it. The work is expected to last until around April 3rd.

Telephone banking is also affected and ATMs will not work for a while. So stock up on cash in advance! You can still make transfers in writing at the post office.

From here the original article…

What is behind the Postbank disruption?

The Comments on all faults are similar: Postbank’s online banking has been disrupted for a little over a week and only works to a limited extent – if at all.

Loud hot Is this due to DNS issues, which sounds simpler than it is. If a DNS entry is incorrect, you can get new IPs if necessary and then wait until the new address has made the rounds of all DNS directories. It shouldn’t take longer than 24 hours.

Postbank may have DNSSEC issues, which means Postbank-side DNS resolution is faulty. There are several test and solution procedures for this, but larger errors can lead to such complete failures.

• The longest time a domain went down because of troubles like this were noisy IANIX 2,371 days!
• On this website you can Analysis of the Postbank disruption see. It also lists which of the services have not responded to requests.

what can you do

Communication on the subject also seems to be disrupted, because, for example, the last one is Postbank Twitter entry from March 2020. But at least sometimes they answer:

Here you will be referred to telephone banking on 0228-55005500, which is at least an alternative if you absolutely have to transfer money.

A person affected advises setting other DNS servers and recommends the IPs 5.1.78.54 and 5.1.78.55:

It is not certain whether this will work, because the problem of DNS resolution lies with Postbank and not with the customer.

Otherwise there is actually only the usual tip in such situations when a web page is broken: wait and hope that the repair is quick.

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