Don’t be surprised if you get a direct message from WhatsApp

Although WhatsApp is the most popular messenger in the world, it is not without its problems. When users ask WhatsApp for help, the way they communicate will soon change. You don’t even have to leave WhatsApp anymore.

WhatsApp support in WhatsApp messenger

If you have problems with WhatsApp, you can contact support and you will eventually get an answer. So far, contact has not worked directly via WhatsApp. But it would make perfect sense if you WhatsApp support makes a request in the app and then get an answer directly in the app. Exactly that will probably soon be possible. At least in the latest beta version of Android, this is exactly what is pointed out.

When making the request via WhatsApp, at least as a WhatsApp beta tester, you will now be advised that you can Response received directly via WhatsApp chat. So don’t be surprised if an unknown WhatsApp contact suddenly texts you directly.

Important: Because of this change, scammers could of course come up with the idea of ​​writing to you as WhatsApp support and asking for personal data. Genuine WhatsApp support has a green tick on the account proving that it is is a verified account. Only then should you communicate with support. All other requests should be ignored, blocked or reported.

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WhatsApp support: Some data will be sent

If you contact WhatsApp support, certain data will also be sent from you so that your case can be better clarified. This includes account information, your number, connection information, app version number, and more. If you report a violation, you can also send a screenshot so that there is proof. Only then can WhatsApp read your messages, which are otherwise encrypted.