Did the internet from Vodafone / UPC not work for you? You were definitely not alone

UPDATED: The problem has been solved and commented by Vodafone. Many (quite possibly all) users of fixed internet from Vodafone, more precisely those connected via the original network from UPC, reported a major outage from Wednesday at ten o’clock. According to initial information, they failed after an as yet unspecified error connect their modems back to the network. The complication was most likely due to an internal problem. The complete cut-off from the network was also confirmed by members of our newsroom and their friends.

On Twitter the first posts soon began to appear, which also tried to find answers. In one of them, Vodafone / UPC representatives mentioned that it is internet outage caused by loss of “device preview”. Below that we can probably imagine the inability of servers to communicate with end modems.

Update: “Some of our customers in the former UPC network may currently have problems with a fixed internet connection in their homes. The problems were caused by a server outage, we are now working intensively to eliminate the problem and we will inform you about further developments, ”commented Vodafone CR spokesman Ondřej Luštinec in the morning. At around 12:30, the operator reported that the outage was resolved. “We managed to eliminate the cause of the problem, the services are functional again. If the internet did not start automatically for a customer who was in difficulty, just restart – that is, switching the modem on and off. We apologize for any inconvenience.”