You can not only reach Otto Support in many ways, it also works around the clock – all year round. The Hamburg mail order business really tries hard when it comes to customer contact. If you want to report complaints to Otto or have questions, you can also reach someone.
Direct telephone contact via a collective number is actually available 24 hours a day, including on public holidays and weekends. The Otto hotline also offers a free callback service. To do this, you can send a callback request on the Internet and there you have completely different options to get in touch with Otto – even via WhatsApp!
At Otto, items are rendered in high resolution in 3D in order to offer the customer a better shopping experience:
Contact options on the Otto hotline – around the clock
The mail-order company has put together an extensive service page to find the right help in the event of problems or complaints about Otto deliveries. Here you will not only find all information on topics such as returns and returns, payment, installation or warranty. You can also contact the “Chatbot Clara“, Who can answer simple questions and forwards to Otto customer service in the case of more complex problems.
Direct contact to Otto support
option
Info
Otto telephone hotline: 040 – 3603 3603
The Otto Support hotline is manned around the clock, every day of the year.
Otto’s email support: service@otto.de
There is usually a quick response here. When sending the e-mail, you should remember to include all important data such as customer number, order number and contact options.
The callback service also works 24 hours a day, every day of the year. You can choose different topics, you have to provide some basic information and then Otto support will call you within a maximum of 30 minutes.
There is also a support department in the Otto app that will help you quickly with any problems. Apart from that, you will also receive special offers there on a regular basis.
Here you can get rid of your specific questions and inquire about the status of an order or order an Otto catalog. Whenever you contact Otto, you should plan a few things beforehand. As a rule, you will also be identifiable by name and email address, but to be on the safe side, you should also have yours Have customer number ready. You can find this on the website in the customer area under “My account / my personal data” or on the last invoice. If it is about a specific order, then this is Order number is also important. However, the support staff can also find this in the customer account.
The mail contact to Otto customer service
Sometimes you can better put things into words if you take your time and maybe add a few pictures. In such a case, it is advisable to contact Otto by email. The most direct option is to use the email address provided for this purpose.
If you give the most important information about the problem there, the mail will be forwarded to the responsible person. Also about the Twitter– and FacebookYou can contact Otto for accounts. While researching the article, I tried it on Facebook and received an answer very quickly.
Otto’s social media team reacts quickly when you contact them
Alternatively, there is actually also direct contact. There are so-called Otto partners in almost every place. These are people who process orders on behalf of Otto and have a direct line to Otto. Although they will not have access to customer data, they have enough experience to be able to help with many common problems. You can find out where such a partner is in the vicinity on the website. This link can also be found on the Otto contact page.
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