DHL reveals: That’s why parcel carriers don’t ring the bell even though you’re at home
When DHL says that your package could not be delivered, people are often amazed. Especially during Corona, after all, many are at home for a large part of the day and could accept broadcasts. Now DHL explains why this was not wanted at all.
With cash on delivery and ID check: DHL does not deliver to your home
Who does not know it: The package announcement predicts a delivery on the same day, you are in the home office anyway, so no problem. The surprise is all the greater when the news comes that you have not been found. It didn’t even ring the door, the bell worked.
A look at Facebook shows that cases like this are not uncommon: Sooner or later, under every entry on the “official Facebook fan page of DHL Paket”, people will gather up Complaints about alleged delivery attempts. The delivery service is now reacting to several of them and declaring that there are actually cases in which this no coincidence is. Instead, that’s exactly what DHL wanted.
In addition it says on Facebook: It “will Since Corona, parcels have been brought to branches with Ident-Check and cash on delivery, despite the indicated delivery attempt.“In branches of the Deutsche Post DHL Group, better protection of employees and customers is provided, so the argument goes. During the corona pandemic, you can justify the procedure by minimizing contacts.
Delivery staff decide whether storage locations are safe
Many recipients also complain that pre-determined Storage locations not used would. Here, too, DHL has a reason: Not every storage location is suitable as such at all times, according to the company. Deliverers could “decide for a diversion for security reasons “, for example to a packing station nearby.
As comprehensible as the explanations are in general, this is little consolation for recipients who only receive their parcels with extra effort or late. Ultimately, DHL also asks Facebook for understanding or apologies for cases in which the delivery fails neither at the storage location nor the contact minimization.
But that doesn’t catch on everyone, especially the one Incidents not only known since Corona are. Many customers and recipients bring in competition such as Hermes or DPD, for whom things should run better. But it is not said that this is actually the case.
