Tips for more efficient communication

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Hybrid working has changed our relationship with the various communication channels and platforms. Often they just distract us and take up a lot of time. We’ll give you a few essential tips on how to use them correctly and make your workflow smarter.

Regardless of whether you are still in the home office, preparing to return to the office or are in an intermediate stage: the right communication has never been more important than it is now. The right means of communication should bring you reliably to your goals, be it winning a customer or working better in a team. The choice of the appropriate means of communication is crucial. After all, a goal is pursued with every interaction – and should also make your workflow smarter. We have put together a few tips for the right choice of your means of communication – and how you can conveniently control your communication from just one platform.

Yes, e-mail is still a reliable perennial favorite. But now the email is used in abundance, because on average 144 out of 200 emails have no relevance for the recipient. So when does it really make sense to rely on email? The answer is very easy: If you as the sender do not expect an immediate answer, then this is the right means of communication. Especially if you want to share information with several people, this is the right solution. The advantage of e-mails is of course that the recipient can reply when it suits them and that you do not have to follow their schedule when sending. Email is a prime example of one-way street communication, as the human factor is often lost here. Therefore, it is better not to use them for personal issues.

The clear winner in terms of efficiency is chat. Simple formulations and quick interactions are possible without any problems. Especially by eliminating everyday communication in the office, the chat can score particularly well with quick question and answer dialogues. But it also has its limits: Group chats and dialogues on complex topics can quickly degenerate and disrupt your workflow. Apps like Slack can quickly lead to a loss of productivity if employees do not know when the point has been reached to stop the chat and move on to a face-to-face conversation.

Wherever written communication via chat and e-mail reaches its limits, telephone calls show their strengths. Be it a complex issue with a colleague or clarify a conflict: Communication by telephone is the most effective means next to face-to-face conversations. Even if you are still in the home office or prefer a hybrid version, it is advisable to ring the doorbell of your colleagues. The main thing here is not to lose the personal connection and to maintain the common basis of trust – so that you do not become too strange when working together.

How do you take your phone calls to a new, future-proof level? A cloud phone system could be a good investment. With Cloudya who Cloud telephone system from NFON, everything is getting better – thanks to simple, intuitive communication tools. With a phone number and voicemail, you and your team stay in contact – no matter where you are or which device you are using.

We have long since responded to the Video meetings used to, they give us a touch of the communication that otherwise prevails in the office on site. In contrast to e-mail, chat and telephone, video scores with visual communication and minimizes the risk of misunderstandings. Comparable to telephone calls, the strength of video communication also lies in personal dialogue. The video meetings are an integral part of the New normal and will probably continue to be used in the future, especially in hybrid working. They can be used smartly in cooperation if they are really used when there is a need for them. Because the calls often drag on or can simply be replaced by an email.

Speaking of smart collaboration: With the Cloudya’s Meet & Share function you can have your really important conversations seamlessly via video call. In your smart workflow, smooth screen sharing or switching to video support you in your ongoing conversations – if you miss the personal touch. With 1: 1 video conferencing, nothing stands in the way of collaborative collaboration: Simply share your screen to work on projects together. It doesn’t matter if your interlocutors are customers, suppliers or other external business contacts. On top of that, the handling is pretty easy – with just one login and immediate synchronization you can connect to any Cloudya user.

All communication channels have their advantages and disadvantages and will continue to play a major role in a modern work environment in the future. But they also have a constant effect on your workflow. However, you should not focus on the large number and use of the different tools. Your main content-related tasks and a smart workflow should rather be the focus. You can’t see the forest for the trees now? It doesn’t have to be: Cloudya from NFON brings clarity to the communication jungle. The cloud telephone system offers you a future-proof way and access to all of your means of communication with just one platform. No more different channels and insecure means of communication, hello to efficient workflows.

It’s not just communication that is constantly changing. Our entire work environment is in a constant state of transformation. What will your workplace of tomorrow look like? in the NFON white paper you will find more answers on how your communication and your workplace will be future-proof.

In a nutshell: If you prefer to concentrate on your smart workflow and design your workplace in a future-proof way, then give it a try Cloudya now exclusively for 30 days – free of charge and without obligation, with full functionality and without limitations.

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