These online shops are particularly accommodating for returns and shipping costs

For many customers, in addition to the price and availability of products in online retail, the conditions for shipping and returns play an important role. A new study shows who is the most generous here.

A large part of the online shops with the highest turnover grant customers more than just what is absolutely necessary when it comes to exchange requirements and the conditions for shipping and return costs as well as return deadlines. The communication platform Superchat used 54 of the top-selling online shops to examine how accommodating retailers are. The selection of online shops is based on the top 100 …

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