Apple ends the week with a free replacement program for the iPhone 11 screen module. The manufacturer explains that a small number of devices are likely to no longer respond to touch commands. According to Apple, the affected iPhone 11s were manufactured between November 2019 and May 2020.
If your iPhone 11 is having problems with touch controls, you can go to this page. Enter the phone serial number and Apple will tell you if it is part of the bundle that has a defect in the display module. To find out the iPhone serial number, navigate to Settings> General> Info.
What to do if Apple confirms a problem with your iPhone on the screen? There are three solutions:
- Find an Apple Authorized Service Center
- Make an appointment at an Apple Store
- Contact Apple Support to arrange a mail-in repair through the Apple Repair Center
Apple specifies that iPhone 11s that have damage (particularly to the screen) will need to be repaired to be eligible for the replacement program. Depending on the type of damage, the repair is chargeable.
Also, Apple specifies that only the iPhone 11 can experience problems with the screen module and the touch controls. There is nothing for the iPhone 11 Pro or iPhone 11 Pro Max.