How To Fix Samsung Galaxy S10 / S10 + That Is Not Accepting Calls

How to fix Samsung Galaxy S10 / S10 + that is not accepting calls? If you are experiencing this issue, keep reading. The guide we are going to share will help you get rid of the problem. Since we don’t know which factor is responsible for this issue, we will consider them all, starting from the easiest one.

There are four suspects that cause the phone to not receive a phone call: the SIM card, your mobile provider, software issues, and the hardware. We will discuss those factors, including the solutions, except for the hardware part.

See also: How to fix Samsung Galaxy S10 / S10 + that is not detecting SD card

How To Fix Samsung Galaxy S10 / S10 + That Is Not Accepting Calls

I assume that your Galaxy phone cannot receive calls from any number. You can test it with more than one number from different carriers. Also, make sure that the numbers are not on your blocked list. To check it, open the Phone app and tap the More option. Then, tap Settings > Block numbers.

Restart the phone

When was the last time you restarted your phone? It will give your device a fresh start and maybe fix your Samsung Galaxy S10 / S10 + that is not accepting calls.

Inspect the SIM card

How to inspect the SIM card?

1. First, make sure the phone signal is good. If it has one or two bars, it can be the reason why your Samsung Galaxy S10 / S10 + cannot receive the calls.
2. Remove the SIM card from its tray and check if it has scratches or damages. Then, put it back again correctly to its place.
3. Check the credit balance and make sure you have an active plan on your phone.
4. Make sure your number status is active and verified.
5. Test it by changing the carrier. Use a SIM card from a different provider and check if you still get the same issue.

Contact your carrier

Before we jump to the next solution, call your carrier call center. Make sure the problem is not coming from their side.

Check LDI

Samsung Galaxy phones have a liquid damage indicator (LDI) that can tell you when it is exposed to water or moisture. You can find it inside the SIM / SD card tray. Therefore, it may cause some issues like Samsung Galaxy S10 / S10 + that is not accepting calls.

1. Open the SIM / SD card tray and remove it from your phone.
2. Get a flashlight and take a look inside. You shall see a solid white sticker with pink or purple Xs which means your phone is free from water damage. Your device has been exposed to liquid or moisture if you see a pink or purple sticker without Xs.

Reset network settings

Did you try to configure a certain setting related to WiFi or mobile data lately? One of the changes you have made can cause the issue. You can try to put back those settings to their previous position. If you don’t remember which changes you’ve made, go for the reset network settings instead. It will bring all network settings back to their factory defaults.

1. Navigate to Settings on your Galaxy S10 / S10 +
2. Find the General Management option and tap it
3. Tap reset

4. Tap Reset Network Settings
5. Tap Reset Settings
6. Enter your PIN if necessary
7. Tap Reset to confirm

Reset all settings

Reset Network Settings will delete the configuration of WiFi networks and passwords, paired Bluetooth devices, VPN, mobile hotspots, data roaming, and mobile data. If the problem persists, try to reset all settings on Samsung Galaxy S10 / S10 +.

1. On the apps screen, tap Settings
2. Select General Management
3. Tap reset
4. Choose Reset All Settings
5. Tap reset settings
6. Confirm it by tapping reset