Dell sued for false advertising on Alienware PC

US computer maker Dell is being sued by a customer in California, US, for claiming its Alienware Area-51m R1 laptop offers “unprecedented scalability”. However, this is clearly not the case.

Last week, a consumer filed a complaint against Dell for misleading the upgrade options for the Alienware Area-M51m R1, which we were able to test. The first edition of the system arrived in 2019 as a rare gaming laptop that supposedly could allow you to swap the CPU and GPU for newer components.

Dell subsequently unveiled a new iteration of its machine in 2020, the Alienware Area-51m R2. This offered a Core-i9, a 4TB SSD, an RTX 2080 Super, or a Radeon RX 5700M for the modest sum of $ 3,000.

Dell sued for lying about Alienware Area-51m upgrade

Marketed as a fully scalable laptop, Dell had claimed it wasa desktop PC in the body of a laptop PC. However, the complaint states that this “unprecedented scalability”From Dell was not as good as the company led consumers to believe.

Indeed, according to the complaint, the laptop did not have the upgrade capabilities promised by the company. Indeed, less than a year after the launch of the laptop, Intel released its tenth generation processors, which were not compatible with the 51M R1. Indeed, until the 9th generation, Intel used Z390 motherboards. Nevertheless, for the 10th and 11th gen, need a new 400 series motherboard.

The same is true for the graphics card, since it is impossible to use Nvidia’s new RTXs, with the exception of the RTX 2080. Users could only switch from a low-end graphics card to a card. premium graphics from the same generation.

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The author of the complaint, Robert Felter, however, recalls that Dell is working closely with Intel, Nvidia and other technology partners on future products, which should normally have prevented it from making such statements. ” Dell’s announcement to the public placed no restrictions on the laptop’s upgradability Said David W. Kanye, an attorney for Felter. In his complaint, Mr. Felter seeks, inter alia, damages and reimbursement of his legal fees for himself and for the other clients concerned.

Source: The Verge