Breakdown of emergency numbers: Orange delivers the results of its internal investigation this evening
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A week after the outage around emergency numbers, the operator Orange must deliver the conclusions of its internal investigation this Friday. It is above all a question of clarifying what caused this massive blackout.
Wednesday from 6 p.m., the emergency numbers for Samu, firefighters or even the police could not find a taker. It took less than 12 hours for Orange to restore the network. Subsequently, a crisis meeting was organized at the Ministry of the Interior and the CEO of the operator took the floor. Stéphane Richard undertook to give clarifications after 7 days. The internal investigation must therefore deliver its conclusions this Friday, June 11.
Stéphane Richard and Orange will also have to report to the government
The main problem facing Orange is the dramatic consequences that this failure could have caused. Following the resolution, the operator has already ruled out the possibility of a cyberattack and leans instead for a software malfunction. Stéphane Richard’s company being responsible for the network, it is she who must be accountable. A few hours after the return of the numbers, Gérald Darmanin, Minister of the Interior described this failure as “serious and unacceptable malfunctions. “
In fact, over the period of time when the emergency numbers were inaccessible, at least five deaths occurred, including a 28-month-old infant. If the conclusions of the investigation are made on Friday, Orange has also launched an internal audit. This, led by the National Information Systems Security Agency, is due to deliver its conclusions in two months. You will undoubtedly have understood it, the operator is in the eye of the storm. Especially since at the same time the company takes care of the maintenance of the copper network. The initial conclusions of the investigation will also be important so that the teams in charge of maintenance can work accordingly.
